The customer service script is. Therefore, useful in various situations, such as providing timely service, clarifying doubts, receiving suggestions, providing technical support, among others. With this versatility, it is applied in almost any direct commercial process, and even to optimize. Therefore, after-sales service.
What is a customer service script
The script works as a kind of step by step. This contains. Therefore, recommendations on what the manager should say to. Therefore, the client, as well as when and how to say it in company data each situation. In many cases, this roadmap also helps entrepreneurs visualize important questions that need to be answered to classify and qualify each contact, collect data, and facilitate resolution of the problem suggested by the consumer.
Some of the examples
Therefore, customer service scripts, as we will see later in the text, are post-sales, customer prospecting and technical support. In all situations, the script will. Therefore, serve Canada People as a support base so that each manager does not get lost when talking to consumers.