Scams and the inability to physically verify products are two major drawbacks when it comes to online shopping. If you provide excellent eCommerce customer service, you will not only compensate for these deficiencies but also increase the trust of online shoppers and ensure strong conversion rates. This applies whether you […]
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5. Educate your customers Keeping your customers in the dark won’t help your business at all. On the contrary, it will affect customer loyalty. If your customers don’t know how your business can help them, they will look for alternatives. Immediately, show the features of your product. Make sure that […]
Make it easy for your customers to contact you, but make sure you can join the channels you choose. One of the customer service challenges is the lack of a unified view of the customer. This means that if your customers are happy with the help you provide through your […]
An organized process allows for a faster response, but it must also be accompanied by the right message. To be fast and effective, you need to incorporate the right tools to support your CS team. Below are some of the things you need to do to have an effective CS […]
